Support
System Requirements
Windows
Operating System: Windows 2000, Windows XP, Windows Vista (Ultimate Edition or a Japanese Language version)
Browser: Internet Explorer 6.0.2800.1106, Firefox Version 1.0.4 or greater
Flash Version: Flash Player 7,0,19,0 or greater
Note to Vista Users: Microsoft has removed Multi-language support from all Windows Vista Home editions. You will need either a Japanese Language version of Windows Vista, or Windows Vista Ultimate in order to use eSUN fully.
Macintosh
Operating System: OS X or greater
Browser: Safari 1.0.3, Firefox version 1.0.4 or Internet Explorer Version 5.2.3 or greater
Flash Version: Flash Player 7,0,19,0 or greater
Japanese Language Pack
Your computer must have the ability to display Japanese text.
Click the links below to learn how to instal this feature
- Windows XP/2000
- http://support.microsoft.com/kb/177561/en-us
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- Windows Vista (Ultimate Edition Only)
- http://support.microsoft.com/kb/925471
- Mac OS X
- http://docs.info.apple.com/article.html?artnum=106700
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Diagnostics
Every PC has its unique settings. In order to successfully use eSUN all the PC requirements have to be correctly configured. Additionally, network concerns outside of your control may affect your ability to use the eSUN system.
We highly recommend that you run the Diagnostics Wizard just to make sure everything is configured properly, and your network connection is suitable for the eSUN system.
Diagnostics Wizard
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Contact information
Click the link below to submit a technical support request.
stepupnihongo@icijapan.com
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