FAQ
About Courses
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Requirements
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How to Login
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Others
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About Courses
- What is the difference between eSUN and Yomikaki-SUN?
- The eSUN course is for acquiring Japanese communication competence through learning listening & speaking skills as well as understanding the mechanics and mindsets of the language.
The Yomikaki-SUN course is for studying the Japanese writing system.
- How much do the courses cost?
-
| eSUN Level 1 |
1 month access
3 month access
6 month access |
23,000 yen
29,000 yen
38,000 yen |
|
| eSUN Level 2 |
1 month access
3 month access
6 month access |
23,000 yen
29,000 yen
38,000 yen |
|
| eSUN Level 3 |
1 month access
3 month access
6 month access |
23,000 yen
29,000 yen
38,000 yen |
|
| eSUN Level 4 |
1 month access
3 month access
6 month access |
23,000 yen
29,000 yen
38,000 yen |
|
| Yomikaki-SUN |
6-month access
12-month access |
2,500 yen
4,500 yen |
- Do I need a headset with a microphone to study?
- eSUN provides many speaking opportunities. It is best to use a headset with a microphone.
- I don't know which Level to start with.
- Please take the Level Check Tool to determine your level before purchasing.
- I cannot hear my voice when doing drills/taking a Review Quiz.
- Check to make sure your headset has a Microphone. It should have a second plug which goes into the Microphone port on your computer. Also, try reversing the ports you plug the headset into and trying again. People frequently plug the headphone plug into the microphone port, and the microphone into the headphone port.
You should also check your firewall settings if you use a personal firewall, and make sure it allows port 1935. If you are using eSUN from work, school, or another location with a firewall you cannot control, you may need to speak with your system administrator. Please run the eSUN Diagnostic Tool to check whether your firewall settings are correct or not.
Additionally, your computer may also have a second microphone. Some web cameras in particular install a microphone driver, so if your voice can be heard when you speak into your web camera, you need to check your Sound Control Panel, and change the sound source to be your computer's microphone port.
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Requirements
- I use Mozilla Firefor for my web browser.
- Firefox version 1.0.4 or above is acceptable.
- Do I need to install additional software?
- Your computer's web browser must have the Flash Plugin installed.
You can download the latest flash plugin from Macromedia's web site at:
http://www.macromedia.com/go/getflashplayer
- I don't have a high speed internet connection.
- It's recommended that you have a DSL or Cable internet connection of 300kbps or better. Please run the Diagnostics wizard to check your internet connection speed.
- I'm using Windows Vista. Will I be able to use eSUN?
- If you have a Japanese version of Windows Vista, you should be fine, however, if you do not have a Japanese version, you will need Vista Ultimate Edition in order to use Multi-Language pack support. Please see Microsoft's Knowledgebase for more details.
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How to Login
- I cannot log in
- Please refresh the login page, and retype your username and password. It can be easy to confuse the letters "O", "l" and "Z" for the numbers 0, 1 and 2. If you still have problems, please send an email to our support team at stepupnihongo@icijapan.com
- I forgot my password
- Please click on the "I forgot my password" link from the login page, and fill in the information it asks for. Once submitted, you'll receive an email shortly, with a link that will let you change your password.
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- How do I receive my certificate?
- You will receive your certificate by postal mail. Please be patient, as it may take as much as a month to arrive.
- Can I change the level I purchased after starting a course?
- Once you've purchased a level, we cannot change your subscription. Please verify the level is appropriate by taking the Level Check Tool first.
- Do I get a refund if I complete the course before the time limit?
- Although we do not provide refunds for extra time purchased, please feel free to use the eSUN system after you complete the level for review, to ensure your retention of the material.
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